Shipping policy
Shipping Policy
Shipping Times and Costs
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Domestic Shipping:
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Delivery Time: Orders placed within the national territory will be delivered within 2 to 5 business days.
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Shipping Cost: Exact shipping costs will be calculated at checkout. We offer free shipping on orders over €100.
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International Shipping:
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Delivery Time: International shipments may take between 7 to 21 business days, depending on the destination.
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Shipping Cost: International shipping costs vary based on the destination country and package weight. Exact shipping costs will be calculated at checkout.
Order Processing
All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier’s website.
Deliveries
Deliveries are made Monday to Friday during business hours. We do not deliver on weekends or public holidays. If you are not at the delivery address at the time of delivery, the courier company will leave a notification with instructions to reschedule the delivery or collect the package from a nearby branch.
Shipping Issues
If you experience any issues with your shipment, such as delays or a lost package, please contact us at info@eampower.com or via our customer service number +34 684 419 495. We will do our best to resolve the issue promptly and efficiently.
Incorrect Address
We are not responsible for undelivered orders due to incorrect addresses provided by the customer. Please ensure all information is accurate before completing your order. If you need to make changes to the shipping address, contact us as soon as possible.
Customs and Duties
For international shipments, orders may be subject to taxes, duties, and customs fees applied once the package reaches the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding import policies and any potential additional charges.